FAQ
Q: Are zinova® plush toys safe for children?
A: Yes! All zinova® products are crafted from non-toxic, child-safe materials and undergo strict quality checks to ensure hours of safe and joyful play.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. Use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@zinova.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +85226868990
🏢 Address: FILLTEX INDUSTRIAL LIMITED, 34 Tai Yau Street, Rm 3001, New Tech Plaza, San Po Kong Kowloon, Hong Kong
📧 Email: service@zinova.shop